Reflections from The Three Bells: S5#3
Title
Mapping empathy…
Contributor
Hilary Knight
In this new episode of Reflections from The Three Bells, Hilary Knight shares the many benefits of empathy in improving an organization’s workflow and enhancing visitor experience – and offers a framework to leverage it.
Date of Recording
19 February 2025
Date of Publication
27 March 2025
[00:00:00]
THEME MUSIC
[00:00:05]
Hilary Knight: Hello and welcome to The Three Bells. This podcast is part of the fifth season produced by AEA for the Global Cultural Districts Network. The focus is, as always, the relationship between cultural and urban life, and the ways in which cultural life contributes to urban vitality and vice versa. The series and supporting materials can be found at www.thethreebells.net. If you like our content, please subscribe and give us a positive review on your podcast listening platform.
I'm Hilary Knight, Senior Associate with AEA Consulting. Rather than introducing a guest today, I'm happy to share some reflections from The Three Bells.
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About our Contributor
Hilary Knight is a creative leader with over 20 years of experience driving strategy, innovation, and digital transformation for cultural organisations worldwide. Currently a Senior Associate with AEA Consulting, she has held senior roles at the BBC, Channel 4, Film4, and Tate, where she led pioneering initiatives that embedded digital thinking and expanded audiences. +
